Refund Policy
Effective Date: April 22, 2025
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At The Faithful Hook, every item is made or packaged with prayerful intention and care. Due to the handmade nature of many of our products, all sales are generally considered final. However, we understand that sometimes things don’t go as planned, and we’re here to help.
Overview
These Terms and Conditions govern your use of www.thefaithfulhook.com and any purchases made through the site. By accessing this website, you accept and agree to be bound by these terms, as well as any applicable laws and regulations.
Products & Services
All products listed on The Faithful Hook are handmade or custom-designed with care. We reserve the right to update or discontinue products at any time without notice. Colors and details may vary slightly due to the handmade nature of our items and screen display differences.
Orders & Payment
When you place an order, you agree to provide accurate and complete information. Payments are processed securely through Wix Payments or other trusted providers. We reserve the right to cancel any order at our discretion, especially in cases of suspected fraud or abuse.
Shipping
Please refer to our Shipping Policy for information on delivery timelines and responsibilities. We are not responsible for delays or issues once an item has been handed over to the shipping carrier.
Refunds & Returns
Our refund and return terms are outlined separately in our Refund Policy page. Please review that policy for detailed information.
Intellectual Property
All content on this site—including logos, product names, images, and text—is the property of The Faithful Hook and may not be copied, reproduced, or distributed without our written permission.
Site Use & Behavior
You agree not to misuse this site or engage in unlawful or abusive behavior while visiting. Any attempts to interfere with the functioning or security of the website may result in termination of access and legal action.
Limitation of Liability
The Faithful Hook is not liable for any damages, injuries, or losses arising from the use of our site or products. All items are used at the customer’s own risk.
Changes to These Terms
We reserve the right to update or revise these Terms & Conditions at any time. Any changes will be posted on this page with an updated effective date.
Contact
If you have any questions about these terms, please contact us at gabrielle@thefaithfulhook.com.